Refund policy

30-Day Money-Back Guarantee

At Resilia, we stand behind the quality of our products and want you to shop with confidence. That’s why we offer a 30-Day Money-Back Guarantee under the terms outlined below.

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

Refund requests must be submitted within 30 days of the delivery date
Requests made after 30 days from delivery are not eligible and will not be approved
Shipping and handling fees are non-refundable
Product returns are not required and not accepted

Refund eligibility is strictly limited to the 30-day window from the confirmed delivery date.

Non-Eligible Refunds

The following are not eligible for refunds under any circumstances:

Refund requests submitted outside of the 30-day guarantee period
Subscription renewals or recurring charges processed after the 30-day window
Orders that have already been processed or fulfilled once the 30-day period has passed
Requests made outside the stated policy terms

No exceptions are made beyond the 30-day money-back guarantee.

Subscriptions

If your order includes a subscription, it is the customer’s responsibility to manage or cancel the subscription within the 30-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds.
Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.
Subscription Orders. Resilia offers consumers products that can be purchased through a subscription (“subscription”), which will automatically renew unless canceled. If you sign up for a subscription, you will be charged through the payment method you provide every 30 days, or at the delivery cadence of your choosing (“billing period”). You expressly agree that by submitting your initial order you accept and are agreeing to the terms of the auto-renewal offer and understand the Subscription Policy.
Cancellation of Subscription. You may cancel your subscription at any time. To avoid a recurring charge you must cancel your subscription by the last day of your billing period. If you wish to cancel your subscription, you may do so by contacting our customer happiness team at support@resilia.shop. All cancellations are effective on the last day of billing period.
Billing Information for Subscriptions. You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate (e.g., change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is cancelled or is no longer valid. Changes to such information can be made on the customer portal or contacting a customer service representative.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

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